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Ediscovery Application Support Manager Jobs in Michigan

Manager - Application Development And Support
By TechTammina LLC At Okemos, MI, United States
Experience in deploying and maintaining high performance enterprise applications on public and private cloud, utilizing continuous integration and deployment practices.
Manages, schedules, plans and coordinates team and staff assignments, budgets, projects and services.
Manages change, challenges, and adversity.
Works with feature teams to ensure implementation is following architectural standards and design patterns set by the enterprise architecture team.
Drives responsible engineering practices with quality and security in mind, engineering for data security, resiliency, scalability, and test automation.
Leads and mentors team members to support application maintenance and production activities as required by the business unit.

Are you looking for an exciting opportunity to lead a team of Ediscovery Application Support professionals? We are looking for an experienced Ediscovery Application Support Manager to join our team and help us provide top-notch support to our customers. As the Manager, you will be responsible for managing the day-to-day operations of the Ediscovery Application Support team, ensuring that customer inquiries are answered promptly and accurately, and that the team is meeting its service level agreements. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview:

The Ediscovery Application Support Manager is responsible for providing technical support and guidance to customers and internal teams in the use of eDiscovery applications. This includes troubleshooting, resolving customer issues, and providing training and guidance on the use of the applications. The Ediscovery Application Support Manager is also responsible for ensuring the applications are up to date and running smoothly.

Detailed Job Description:

The Ediscovery Application Support Manager is responsible for providing technical support and guidance to customers and internal teams in the use of eDiscovery applications. This includes troubleshooting, resolving customer issues, and providing training and guidance on the use of the applications. The Ediscovery Application Support Manager is also responsible for ensuring the applications are up to date and running smoothly. The Ediscovery Application Support Manager will be responsible for monitoring the performance of the applications, identifying and resolving any issues, and providing recommendations for improvement. The Ediscovery Application Support Manager will also be responsible for providing technical support to customers and internal teams, responding to customer inquiries, and providing training and guidance on the use of the applications.

What is Ediscovery Application Support Manager Job Skills Required?

• Excellent customer service and communication skills
• Knowledge of eDiscovery applications and related technologies
• Ability to troubleshoot and resolve customer issues
• Ability to provide training and guidance on the use of the applications
• Ability to monitor the performance of the applications and identify and resolve any issues
• Ability to provide technical support to customers and internal teams

What is Ediscovery Application Support Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a technical support role
• Knowledge of eDiscovery applications and related technologies
• Experience with customer service and communication
• Ability to troubleshoot and resolve customer issues

What is Ediscovery Application Support Manager Job Knowledge?

• Knowledge of eDiscovery applications and related technologies
• Knowledge of customer service and communication
• Knowledge of troubleshooting and resolving customer issues
• Knowledge of providing training and guidance on the use of the applications
• Knowledge of monitoring the performance of the applications and identifying and resolving any issues
• Knowledge of providing technical support to customers and internal teams

What is Ediscovery Application Support Manager Job Experience?

• 5+ years of experience in a technical support role
• Experience with customer service and communication
• Experience with troubleshooting and resolving customer issues
• Experience with providing training and guidance on the use of the applications
• Experience with monitoring the performance of the applications and identifying and resolving