Documentation Support Specialist Jobs

Update managers/supervisors with feedback from customers to improve services or provide recognition of staff members

Identify and request documents as needed for products and services

Outreach to primary care physicians

Coordination of outreach to patients or responsible parties

Coordination of outreach to Sales

Calling responsible parties, facilities for needed assistance

Compile, sort, and file and block ticket/title records, as well as perform other elements of title management as required.

Accurately identify needs through meaningful conversations and promote solutions with minimal supervision. Escalate complex inquiries to management.

Determine when necessary to escalate inquiry to Documentation Support Specialist II or management.

Performs other office duties and special functions as delegated or requested by management.

Answer incoming office phone calls. Exercise diplomacy and good communication skill in receiving telephone inquiries.

Maintain a working knowledge of policies, basic title laws, and procedures. Stay abreast of changes in documentation standards and regulations.