Director Of Memberships Jobs

Assist with gameday management of the HEAT Rewards program.

Perform any other tasks deemed necessary by management.

Assist in managing and leading department interns.

Answer STM 1400 line and phone messages daily, systematically distribute, and ensure follow-up.

Facilitate mailing of HEAT Rewards items to account holders.

Build and maintain tracking spreadsheets based on season ticket services retention and efficiency data to help measure and customize STM events.

Deep expertise in customer-facing product management

Strong written and verbal communication skills and experience interfacing with high level stakeholders

12+ years of Product/Digital experience

5+ years of experience ecommerce experience

3+ years of experience leading major cross-functional/company initiatives

Experience in retail merchandising strategies, processes, and efficacy

Experience in budgeting and financial management, with a strong understanding of financial principles and the ability to optimize resources.

Knowledge of current trends and best practices in subscription management and customer engagement.

Strong leadership skills with experience managing and mentoring a diverse team.

Stay abreast of industry trends and best practices, and leverage this knowledge to drive continuous improvement and innovation of Metafy Membership.

Excellent communication and interpersonal skills, with the ability to build strong relationships with members and internal stakeholders.

Data-driven decision-making and analytical skills, with the ability to identify trends, draw insights, and make strategic recommendations based on data.