Director Of Fraud Investigation And Excellence Jobs in Florida

Drive process change management, leveraging data to drive insights and improvement by partnering with Operations analytics.

Partner with workforce management to balance cost and capacity to meet established SLAs.

Identify opportunities to reduce fraud risk while delivering better Member experience.

10+ years of relevant fraud or financial crime operations experience managing multiple teams in a large or super regional Financial Institutions.

Investment Securities Fraud experience is a plus.

Lead and coach investigators on productivity while driving accountability and efficacy.

Provide knowledge of industry best practices that provide for a simple customer experience balanced meeting regulatory requirements.

Demonstrate subject matter expertise in SCRA, and the management of highly regulated processes (SCRA, MLA, Probate, Bankruptcy, Reg E Disputes)

Establish key MIS and QA/QC functions to ensure visibility of all trends and present to senior management.

Provide leadership and coaching to our team to drive strong performance outcomes on productivity, compliance, and member experience.

Experience in SCRA process improvement/automation strongly encouraged

Knowledge and/or understanding of Probate, Bankruptcy, and Regulation E

Provide knowledge of industry best practices that provide for a simple customer experience balanced meeting regulatory requirements.

Demonstrate subject matter expertise in SCRA, and the management of highly regulated processes (SCRA, MLA, Probate, Bankruptcy, Reg E Disputes)

Establish key MIS and QA/QC functions to ensure visibility of all trends and present to senior management.

Provide leadership and coaching to our team to drive strong performance outcomes on productivity, compliance, and member experience.

Experience in SCRA process improvement/automation strongly encouraged

Knowledge and/or understanding of Probate, Bankruptcy, and Regulation E