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Director Of Customer Relations Jobs

Associate Director Of Customer Relations
By Miller Resource Group At Texas, United States
7-10 years experience in customer relations, account management, supply chain or a related field within the CPG/Frozen Food industry
Team management and development experience
Strong understanding of invoicing, collections, deduction management, and logistics operations
Work collaboratively with cross-functional teams, including Sales, Supply Chain, and Finance, to ensure seamless customer interactions and timely resolution of inquiries
Continuously assess customer relations processes and propose improvements to enhance efficiency and customer experience
Exceptional communication and interpersonal skills to build and maintain strong customer relationships
Director Of Customer Relations
By Lakeshirts At Detroit Lakes, MN, United States
Call center technology/management systems knowledge, with system implementation and use experience preferred
Bring a collaborative approach to strategically catapult our customer service experience to the next level of WOW,
Align with Sales Managers to identify additional ways to assist our reps and customers.
Minimum of 5+ year's customer service leadership experience in a fast-paced workgroup or high-volume sales department.
Recent and relevant experience leading a call center-style team
Independent decision-making skills with reason and good judgment
Director, Customer Relations - Freighter Line Of Business
By Hawaiian Airlines At Honolulu, HI, United States
Bachelor’s degree from an accredited institution or an equivalent combination of education and related working experience
Excellent verbal and written communication skills with experience in leadership presentations and resolving complex issues
Expert level technical skills – in depth knowledge of MS Office suite, specifically Excel
Strong, demonstrated analytical and problem-solving skills involving both business problems and people interactions
Experience creating and maintaining a collaborative team environment
Experience negotiating large strategic contracts
Director Of Customer Relations
By HorsePower Financial Services At Houston, TX, United States

I am looking for a highly motivated , self starter with a passion for Powersports. Sales and finance experience are a must. M class license or the ability to get it. Salary position with company paid ...

Director Of Customer Support
By Karbon At United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At Chicago, IL, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At Seattle, WA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At San Diego, CA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At Philadelphia, PA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Customer Support
By Karbon At Atlanta, GA, United States
Strong project management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Manage to targeted first touch response, resolution and overall customer communications to ensure highest level of Customer Satisfaction
Build tech stack and reporting capabilities to maximize operational efficiencies and exceed SLAs
6+ years of experience building and managing high performing technical support teams in a multi-geo and/or virtual environment
Experience in live channel support, including chat-based support, to help end users real-time while balancing first touch response and cost efficiency
Experience scaling a fast growing SaaS business
Director Of Board Relations
By National Audubon Society At , Washington, 20036, Dc $140,000 a year
As needed, introduces new approaches to Board management to ensure a best-in-class Board experience.
Manage and track key dates and processes associated with board terms, legal requirements, nominations, elections, etc.
Maintain working knowledge of latest and best practices in board governance.
Manage external advisors or consultants retained by the Board.
Manage all communications to stakeholders (e.g., Board Directors and their staff, and guests as needed) on meeting-related details.
Experience in operations and/or governance of nonprofit organizations.
Director Of Customer Support
By Credit Repair Cloud At Los Angeles, CA, United States
Excellent knowledge of management methods and techniques.
Proven working experience as a Director of Customer Service in a remote environment setting.
Improve customer service experience, create engaged customers, and facilitate organic growth.
Drafts, implements and executes policies and procedures to facilitate a quality customer service experience.
Adhere to and manage the approved budget.
Experience in providing customer service support
Director Of Customer Marketing (Remote)
By Hinge Health At , $127,700 - $231,800 a year
Experience in digital health, healthcare benefits, health plans or fast-growing technology companies
Lead and manage a high-performing team
Experience with advocacy programs and can scale our efforts to turn passionate customers into public champions for Hinge Health
Leader/Manager that can develop talent and inspire x-functional teams to deliver stellar results
Develop and deliver a comprehensive customer marketing strategy to support goals of retention, growth and advocacy in our client base
Support the goal of 99% client retention with multi-channel communication, engagement, and content plans.
Director Of Corporate Relations
By Virginia Commonwealth University At , Richmond, 23284, Va
Proven organizational and time management skills. Self-motivated and independent
Maintain accurate corporate records concerning prospect information, tracking, and moves management in the database of record
Seven to ten years of progressive experience in higher education with experience in corporate and foundation relations and/or developing industry partnerships
Graduate degree in business, higher education administration, or a related field preferred, or commensurate experience
Coordinate acknowledgement system for corporate gifts
Bachelor’s degree in a related field or relevant equivalent experience
Director Of Customer Support
By Critical Start At Plano, TX, United States
+5 years of customer support, customer success, or account management experience with a SaaS, Cloud, or Security provider (MSP/MSSP)
Experience with driving communications, enablement, conflict resolution, problem solving, and project management.
Manage ticket queue and workload appropriately to meet or exceed documented KPIs, striving to provide a world class customer experience.
Act as global incident manager for all major issues from inception to full resolution and delivery of RCA to impacted customers.
Track reporting and manage metrics on a weekly basis for the outcomes generated by the Support team.
Identify documentation and record support articles that enable and empower fellow team members to provide consistent world class support experience.
Director Of Broker Relations
By Neighborly At , Remote
Partner with CDO and GVP’s to manage broker budget
Create and manage a system to track territory checks and ensure they are being completed in a timely manner
Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
Working knowledge of Franchise brokers
High computer literacy including strong experience with MS Office
Manage the relationship between external brokers and Neighborly, executing non-traditional lead generation activities.
Director Of Customer Support
By Merit At United States
8+ years of experience of overall management experience in the tech space
6+ years experience in multiple industries; Customer Support, Customer Success Management, Account Management, and/or Sales Support
Lead and manage the Customer Support team in meeting Customer Experience goals and continuous professional development
Be an expert on best practices and change management
Help us establish our reputation as a company that offers excellent customer experience
Excellent communication skills, both written and verbal. Adept at communicating benefits and managing conflict where it arises
Director Of Owner Relations
By Villatel At Greater Orlando, United States
5+ years of professional experience working within hospitality or finance.
Familiarity with property management platforms and/or investment related software a plus.
Regular property visits to proactively manage and facilitate strategy execution.
Manage and attend Owner events.
Bachelor's degree required with a concentration in hospitality, finance, or business.
Extremely strong communication (verbal, written, graphic) skills, as well as the ability to develop and maintain business relationships.

Are you looking for an exciting opportunity to lead a team of customer relations professionals? We are looking for a Director of Customer Relations to join our team and help us provide exceptional customer service. You will be responsible for developing and implementing strategies to ensure customer satisfaction, managing customer relations staff, and overseeing customer service initiatives. If you have a passion for customer service and a commitment to excellence, this could be the perfect role for you!

Overview:

The Director of Customer Relations is responsible for developing and maintaining relationships with customers, ensuring customer satisfaction, and providing customer service. This role requires excellent communication and interpersonal skills, as well as the ability to manage customer expectations and resolve customer issues.

Detailed Job Description:

The Director of Customer Relations is responsible for developing and maintaining relationships with customers, ensuring customer satisfaction, and providing customer service. This role requires excellent communication and interpersonal skills, as well as the ability to manage customer expectations and resolve customer issues. The Director of Customer Relations will be responsible for developing and implementing customer service policies and procedures, as well as developing and managing customer service teams. The Director of Customer Relations will also be responsible for monitoring customer feedback and developing strategies to improve customer service.

What is Director Of Customer Relations Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage customer expectations and resolve customer issues
• Ability to develop and implement customer service policies and procedures
• Ability to develop and manage customer service teams
• Ability to monitor customer feedback and develop strategies to improve customer service
• Knowledge of customer service best practices

What is Director Of Customer Relations Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of customer service experience
• Experience in customer relations management
• Knowledge of customer service best practices
• Excellent communication and interpersonal skills

What is Director Of Customer Relations Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer relations management
• Knowledge of customer service policies and procedures
• Knowledge of customer feedback and strategies to improve customer service

What is Director Of Customer Relations Job Experience?

• 5+ years of customer service experience
• Experience in customer relations management
• Experience in developing and implementing customer service policies and procedures
• Experience in developing and managing customer service teams

What is Director Of Customer Relations Job Responsibilities?

• Develop and maintain relationships with customers
• Ensure customer satisfaction
• Provide customer service
• Develop and implement customer service policies and procedures
• Develop and manage customer service teams
• Monitor customer feedback and develop strategies to improve customer service