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Director Lpg Contact Center Jobs

Senior Director, Contact Center & Operations
By Zenex Partners At United States
Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.
Bachelor’s degree in business administration, Travel Management, or a related field. A master's degree is a plus.
Develop and manage budgets for the contact center and operations departments.
In-depth knowledge of contact center operations, call center technologies, and customer service best practices.
Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.
Responsibilities of Senior Director, Contact Center and Operations
Director Of Contact Center Operations
By StateServ At United States
Specialized Knowledge, Skills & Abilities:
Familiarity with contact management software is strongly preferred
Direct managerial responsibility for Supervisors and indirect staff that reports into contact center operations
Experience in the healthcare or medical fields in which incumbents have worked with durable medical equipment is strongly preferred
Strong organizational, leadership and decision-making skills are required to perform the functions as described
Knowledge and understanding of StateServ Medical’s proprietary software is preferred
Director Contact Center Sales And Service
By Teachers Federal Credit Union At Hauppauge, NY, United States
Demonstrated project and budget management skills
Manage and lead processes for the continuous improvement of the member experience
Effective leadership and analytical skills including working knowledge of high-level budgeting, staffing models, scheduling, and industry technology solutions
Bachelor’s degree required or minimum of eight years’ experience in Call/Contact Center operations or sales and service role managing direct reports
Minimum six years of relevant experience in consumer banking/financial services
Strong mentoring and relationship building skills
Deputy Director Of Contact Call Center
By Equus Workforce Solutions At Houston, TX, United States
Minimum five years of Call Center/Contact Center management experience
Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience.
Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations.
Computer Skills: Microsoft Outlook and Word, knowledge of Ring Central contact center technology a plus
Manages and expands client and coworker relationships.
Director Customer Contact Jobs
By Florida Blue At United States
3+ years direct supervisory/management experience
Hires, mentors, develops, and performance manages a team of customer service leaders
Owns a customer population and the achievement of critical goals of experience and productivity
Maintains working knowledge of client industry, product, and market landscape
Related Bachelor’s degree or additional related equivalent work experience
Income protection benefits: life insurance, Short- and long-term disability programs;
Director Contact Center Analytics (Operations & Strategy)
By BNSF Railway At , Fort Worth, 76131, Tx $107,700 - $155,600 a year
Experience with Salesforce Service Cloud and Case Management capabilities
Drive, initiate & support enhancements to Case Management
Basic understanding of telephony systems and integrations with Case Management CRM
BNSF offers competitive benefit programs and services including, but not limited to
Stay abreast of developing capabilities with artificial intelligence (AI) and machine learning (ML) for potential Contact Center applications
Understanding of Contact Center dynamics and associated KPIs to drive excellent Customer Experience

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are seeking an experienced Director of LPG Contact Center to join our team and help us provide exceptional customer service to our clients. As Director, you will be responsible for developing and implementing strategies to ensure customer satisfaction, managing staff, and overseeing the day-to-day operations of the contact center. If you have a passion for customer service and are looking for a challenging and rewarding role, this is the job for you!

Overview:

The Director of LPG Contact Center is responsible for the overall management and operations of the LPG Contact Center. This includes developing and implementing strategies to ensure customer satisfaction, managing staff, and ensuring the efficient and effective operation of the contact center.

Detailed Job Description:

The Director of LPG Contact Center is responsible for the overall management and operations of the LPG Contact Center. This includes developing and implementing strategies to ensure customer satisfaction, managing staff, and ensuring the efficient and effective operation of the contact center. The Director will be responsible for developing and implementing customer service policies and procedures, monitoring customer service performance, and providing feedback to staff. The Director will also be responsible for developing and managing budgets, monitoring and evaluating performance, and ensuring compliance with applicable laws and regulations.

What is Director Lpg Contact Center Job Skills Required?

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of contact center operations and technologies
• Knowledge of applicable laws and regulations
• Ability to manage multiple projects and tasks simultaneously

What is Director Lpg Contact Center Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of experience in customer service or contact center management
• Proven track record of successful customer service initiatives
• Experience in budgeting and financial management
• Knowledge of contact center technologies and operations

What is Director Lpg Contact Center Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of contact center operations and technologies
• Knowledge of applicable laws and regulations
• Knowledge of budgeting and financial management

What is Director Lpg Contact Center Job Experience?

• 5+ years of experience in customer service or contact center management
• Proven track record of successful customer service initiatives

What is Director Lpg Contact Center Job Responsibilities?

• Develop and implement customer service policies and procedures
• Monitor customer service performance and provide feedback to staff
• Develop and manage budgets
• Monitor and evaluate performance
• Ensure compliance with applicable laws and regulations
• Manage staff and ensure the efficient and effective operation of the contact center