Digital Media Operations Manager Jobs in Florida

5+ years of experience in Operations Management or Customer Account Management

Design and improve the overall customer experience to minimize friction and enhance personalization throughout the purchase cycle

Lead for myCoke PicOS, capabilities, LMS, field market visits and training

Manage all customer journeys across the platform, looking for opportunities for retention and loyalty

Create and execute testing plans across experience delivery (email, banners, SEO etc.)

Manage Voice of the Customer (VOC) and Customer Council research for customer engagement and satisfaction, including storefront/customer NPS and CSAT scores

Assist in the management of client team allocation to ensure that client is profitable.

Supports in the development of recommendations for enhancing current media offerings.

Proactively researches best practices and new approaches that will enhance media's service offering.

Applies working knowledge of clients’ objectives and understanding of clients’ business drivers.

Demonstrates solid listening skills and can comprehend and articulate a response accordingly.

Maximizes department profitability through recommendations for service offerings in targeted discipline.