Vp Of Player Development
By M Resort Spa Casino At Henderson, NV, United States
Hosts high-limit guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits.
Awards guest complimentaries based on gaming action and program guidelines.
Evaluates and approves/denies all VIP suite and ticket requests for 100+ annual partner sporting events and concerts.
Utilizes multiple internal systems, such as Salesforce and myHost, to track Host production and coach team members.
Sets segmentation and coding criteria, modifies Host Incentive plans as needed, and coaches team members to achieve goals.
Organizes special functions (parties, tournaments, etc.) to attract incremental visits and/or obtain feedback on guest satisfaction.