Desktop Management Analyst Sr Jobs in New York , Employment

Are you looking for an exciting opportunity to use your technical and analytical skills to help manage and maintain a large-scale desktop environment? We are seeking a Desktop Management Analyst Sr. to join our team and provide superior support to our users. In this role, you will be responsible for troubleshooting, resolving, and documenting desktop issues, managing user accounts, and ensuring compliance with security policies. If you have a passion for technology and a commitment to providing excellent customer service, we want to hear from you!

Overview Desktop Management Analyst Sr is responsible for providing technical support to end users and managing the desktop environment. This includes installation, configuration, maintenance, and troubleshooting of desktop hardware, software, and peripherals. The Desktop Management Analyst Sr is also responsible for creating and maintaining documentation related to the desktop environment. Detailed Job Description The Desktop Management Analyst Sr is responsible for providing technical support to end users and managing the desktop environment. This includes installation, configuration, maintenance, and troubleshooting of desktop hardware, software, and peripherals. The Desktop Management Analyst Sr is also responsible for creating and maintaining documentation related to the desktop environment. The Desktop Management Analyst Sr will also be responsible for providing technical support to end users, including troubleshooting hardware and software issues, and providing assistance with the installation and configuration of new hardware and software. The Desktop Management Analyst Sr will also be responsible for creating and maintaining documentation related to the desktop environment, including hardware and software inventory, system configurations, and user accounts. Job Skills Required

• Knowledge of desktop hardware, software, and peripherals

• Knowledge of Windows and Mac operating systems

• Knowledge of network protocols and technologies

• Ability to troubleshoot hardware and software issues

• Ability to install and configure hardware and software

• Ability to create and maintain documentation

• Excellent customer service and communication skills

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 5+ years of experience in desktop support

• Microsoft Certified Professional (MCP) certification

• CompTIA A+ certification

• Experience with Windows and Mac operating systems

• Experience with network protocols and technologies

Job Knowledge

• Knowledge of desktop hardware, software, and peripherals

• Knowledge of Windows and Mac operating systems

• Knowledge of network protocols and technologies

• Knowledge of troubleshooting hardware and software issues

• Knowledge of installing and configuring hardware and software

• Knowledge of creating and maintaining documentation

Job Experience

• 5+ years of experience in desktop support

• Experience with Windows and Mac operating systems

• Experience with network protocols and technologies

• Experience with troubleshooting hardware and software issues

• Experience with installing and configuring hardware and software

• Experience with creating and maintaining documentation

Job Responsibilities

• Provide technical support to end users

• Manage the desktop environment

• Install, configure, maintain, and troubleshoot