Deskside Windows Support Analyst Jobs

Demonstrated organizational, communication and time management skills with the ability to work independently

Ticket management knowledge, including ITIL

Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers

1-3 years customer service experience preferredKnowledge of Active Directory tools and processes

Knowledge and support experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals

Assist in the resolution of user and support issues to ensure a positive customer experience

Management certification or degree preferred.

Works closely with WPS Manager to facilitate the efficient and effective functioning of Deskside Support.

Proven experience leading, supervising, or managing a technology or customer support team of similar size and in a similar-sized work environment.

Excellent interpersonal skills, as necessary to work effectively with people at all levels at WH.

Exceptional oral and written communication skills as necessary to translate complex technical information to a non-technical audience.

Strong conceptual knowledge of software and hardware configurations and software applications.