Delivery Station Customer Service Associate Jobs

Prior knowledge and experience with IT Service Desk ticketing management systems ( ServiceNow, Zendesk for Jira, ServiceDesk Plus).

Knowledge of project management techniques.

Knowledge, Skills and Abilities (KSAs):

Support the IT Service Delivery team with incident management, diagnosis, escalation, tracking, root cause analysis and resolution.

Resource management, which includes employee hiring, workload management, performance evaluation and support staff training.

Knowledge and understanding of ITIL/ITSM process definition. ITIL 4 or similar certification is preferred.

On-the-job training and skills development

Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines.

Learn more about Amazon Benefits and Culture.

Receive and prepare inventory for delivery

Use technology like smartphones and handheld devices to sort, scan, and prepare orders

View prompts on screens and follow direction for some tasks

On-the-job training and skills development

Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines.

Learn more about Amazon Benefits and Culture.

Receive and prepare inventory for delivery

Use technology like smartphones and handheld devices to sort, scan, and prepare orders

View prompts on screens and follow direction for some tasks

On-the-job training and skills development

Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines.

Learn more about Amazon Benefits and Culture.

Receive and prepare inventory for delivery

Use technology like smartphones and handheld devices to sort, scan, and prepare orders

View prompts on screens and follow direction for some tasks

On-the-job training and skills development

Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines.

Learn more about Amazon Benefits and Culture.

Receive and prepare inventory for delivery

Use technology like smartphones and handheld devices to sort, scan, and prepare orders

View prompts on screens and follow direction for some tasks

Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.

Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.

Supporting affirmative action and respect diversity.

Carrying, lifting, pushing and pulling up to 49 pounds.

Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.

Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided).

Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.

Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.

Supporting affirmative action and respect diversity.

Carrying, lifting, pushing and pulling up to 49 pounds.

Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.

Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided).