Technical Support Specialist - Pear Deck
By GoGuardian At United States
Manage inbound support requests through email and chat.
Previous experience in service - preferably online customer support
Some experience teaching or working with teachers is preferable but not necessary
Provide helpful, empathic support to teachers and school administrators facing technical issues or questions about Pear Deck or Giant Steps functionality
Maintain a speedy response time and happy customer rating, with a continual focus on process improvement
Update help articles and videos to ensure the best, most accurate information is always available