Customer Support Technical Representative Jobs in California

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Responsible for account management (password reset, account maintenance)

Implement Virtual Desktop infrastructure allowing virtual desktop management

1-3+ years of proven experience in a heavy customer focus position involving and technical knowledge and services

Provide Remote Support, Desktop Support and Field Technician Support.

Monitor, manage and secure employees’ mobile device

Stay updated with the latest technological developments and product knowledge to offer comprehensive support.

Assist in creating and maintaining knowledge base articles and technical documentation.

Provide remote training and guidance to customers on using software and hardware products.

Bachelor’s degree in Computer Science or related field, or equivalent experience

Basic knowledge of operating systems, such as Windows, macOS, or Linux (Linux Cert preferred)

Proven work experience as a Technical Support Technician or similar role

Prepares and distributes test reports or other information to regulatory agencies in order to determine if product meets state code requirements

Evaluates company products in accordance to certification standards

Trains new sales managers, customer service, manufacturer representatives, distributors, etc. on company products; and assists Product Engineering Manager as needed

Compiles claim data in order to form trend analysis as well as make product improvements

Provides documentation to customers and regulatory agencies denoting product specifications in order to verify compliance with local and state codes

Explains products and features to customers, potential customers, architects, engineers, plumbers, distributors, etc.