Customer Success Systems Administrator
By TIDAL At New York, NY, United States
5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
Experience working independently and collaboratively with cross-functional teams
Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
Paid Life insurance, AD&D, and disability benefits