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Customer Success System Administrator Jobs

Customer Success Systems Administrator
By TIDAL At New York, NY, United States
5+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce)
Build productive cross-functional working relationships with partner teams including engineering, product management, product marketing and content operations
Experience working independently and collaboratively with cross-functional teams
Proficiency in at least one area of technology/computing (i.e. Python, Javascript, SQL), with previous programming experience
Experience supporting a global multi-channel Technical Support, Professional Services and Sales Engineering team
Paid Life insurance, AD&D, and disability benefits

Are you looking for an exciting opportunity to join a fast-growing team and help shape the future of customer success? We are looking for a Customer Success System Administrator to join our team and help us build and maintain our customer success system. You will be responsible for ensuring our customers have the best experience possible by providing technical support, troubleshooting, and system maintenance. If you have a passion for customer success and a knack for problem-solving, this could be the perfect job for you!

Overview The Customer Success System Administrator is responsible for ensuring the successful implementation and maintenance of customer success systems. This includes managing customer success system configuration, troubleshooting customer success system issues, and providing customer success system training. The Customer Success System Administrator will also be responsible for developing and maintaining customer success system documentation. Detailed Job Description The Customer Success System Administrator will be responsible for the successful implementation and maintenance of customer success systems. This includes managing customer success system configuration, troubleshooting customer success system issues, and providing customer success system training. The Customer Success System Administrator will also be responsible for developing and maintaining customer success system documentation.
• Manage customer success system configuration and ensure that customer success systems are properly set up and functioning correctly.
• Troubleshoot customer success system issues and provide technical support to customers.
• Develop and maintain customer success system documentation.
• Provide customer success system training to customers.
• Monitor customer success system performance and make recommendations for improvements.
• Work with customer success teams to ensure customer success system goals are met.
• Stay up to date on customer success system trends and best practices.
Job Skills Required
• Knowledge of customer success systems and customer success system best practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize work.
• Proficiency in Microsoft Office Suite.
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in customer success system administration.
• Experience with customer success system configuration and troubleshooting.
• Experience with customer success system documentation.
• Experience with customer success system training.
Job Knowledge
• Knowledge of customer success systems and customer success system best practices.
• Knowledge of customer success system configuration and troubleshooting.
• Knowledge of customer success system documentation.
• Knowledge of customer success system training.
Job Experience
• 5+ years of experience in customer success system administration.
• Experience with customer success system configuration and troubleshooting.
• Experience with customer success system documentation.
• Experience with customer success system training.
Job Responsibilities