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Customer Service Rep I Jobs in Alaska

Specialist I, Customer Service Sales
By GCI At , Eagle River, 99577, Ak
Maintain knowledge of competitor’s offers and provide feedback to management about the newest competitor pricing and offers.
Demonstrated problem-solving skills, work well in a team-oriented environment, and provide an excellent customer experience.
Create a first-class customer service experience.
Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features and taxable billing.
Cross-train within other sub-groups to strengthen network and computer related technical skills.
Knowledge of telecommunications industry, products, services and customer service activities.

Are you looking for a customer service role that will challenge and reward you? We are looking for an enthusiastic and motivated Customer Service Rep to join our team and provide exceptional service to our customers. You will be the first point of contact for our customers and will be responsible for responding to inquiries, resolving customer issues, and providing helpful advice. If you have excellent communication and problem-solving skills, we want to hear from you!

What is Customer Service Rep I Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively both verbally and in writing
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software, databases, and tools

What is Customer Service Rep I Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a team environment

What is Customer Service Rep I Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Customer Service Rep I Experience?

• Previous customer service experience
• Experience in a fast-paced environment
• Experience with Microsoft Office Suite

What is Customer Service Rep I Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Maintain customer records in customer service software
• Update customer information in the customer service database
• Generate reports to track customer service metrics