Customer Service Specialist Full Time Jobs in Florida

Efficiently entering customer information and call notes into the order management system

Proficient computer navigation skills including ability to multi-task

High-level grammar and writing abilities

Documenting and handling all in-store customer service issues including responding to legal concerns

Accurately completing appropriate follow up actions for order and service resolution

Speaking with customers directly over the phone to resolve issues or concerns as needed

Possesses good computer and keyboarding skills and is knowledgeable of various reporting tools and systems to support business needs.

Champion and drive Customer Experience (CX) while being an example and holding CX standard while supporting out of home base sales.

Partner closely with ICP Manager to drive all aspects of the business.

Communicate / escalate all store, counter, product concerns to ICP Manager or appropriate person.

Minimum of 5 years of retail sales experience, demonstrating progression in positions that drive retail sales.

Experience in and comfortable with working with a retail style team setting and building relationships

Superior organizational, time management, and prioritization skills

Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies

Suggest areas of improvement to management staff to increase consumer and client satisfaction

Entry Level Customer Service Manager Responsibilities:

Entry Level Customer Service Manager Qualifications:

1-2 years of experience in a client or customer-facing position

Permanent schedules with a weekend requirement

6 months of previous call center experience and customer service experience

Data entry, key stroke accuracy

Competitive compensation - base salary + incentives - $11-$15/hr.

Flexible pay: direct deposit with daily and weekly options

Ability to multitask and toggle between multiple screens/systems

Must have strong working knowledge of Texas Medicaid, Medi-Cal, managed care and commercial Plans

Data entry of charges and billing of claims to various insurance companies

Previous physician office/hospital billing experience required (5-years’ experience preferred)

Experience in medical terminology, ICD-9 coding, CPT codes, UB04 and 1500 claim forms

Ability to self-manage work volume, partner with co-workers as needed, and multitask

Excellent verbal and written communication skills