Customer Service Manager, Airport Customer Experience
By American Airlines At Kansas City, MO, United States
This job is a member of the Field Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Are you looking for an exciting opportunity to provide excellent customer service in a fast-paced environment? We are looking for a Customer Service Representative at Appleton Airport to join our team! You will be responsible for providing outstanding customer service to passengers, assisting with ticketing and check-in, and handling customer inquiries. If you have a passion for customer service and a desire to work in a dynamic environment, this is the job for you!

What is Customer Service Representative Appleton Airport Skill Requirements?

• Excellent customer service skills
• Ability to multi-task and prioritize
• Ability to work in a fast-paced environment
• Excellent communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

What is Customer Service Representative Appleton Airport Qualifications?

• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to pass a background check

What is Customer Service Representative Appleton Airport Knowledge?

• Knowledge of airport operations and procedures
• Knowledge of customer service principles and practices
• Knowledge of local and federal regulations

What is Customer Service Representative Appleton Airport Experience?

• Previous experience in customer service or related field preferred

What is Customer Service Representative Appleton Airport Responsibilities?

• Greet and assist customers in a friendly and professional manner
• Provide information about airport services and facilities
• Answer customer inquiries and resolve customer complaints
• Process customer payments and issue receipts
• Monitor customer traffic and provide assistance as needed
• Ensure compliance with airport regulations and safety standards
• Maintain accurate records and reports of customer transactions
• Assist with other duties as assigned