Customer Service Quality Assurance Representative Jobs in Ohio

Strong computer skills with an emphasis on contact center tools (advanced MS Office Excel, PowerPoint, Call Management Systems).

Knowledge of NICE products including the cxOne platform is preferred

Experience leading others with ability to build and sustain culture through the collaboration with team and business partners.

Create with audacity through utilizing strong diagnostic skills in listening, probing, and analyzing to translate business problems into data drive solutions

Basic knowledge of common statistical analysis methods (propensity classification, text mining, and sentiment analysis- e.g- SAS and SPSS).

Ability to drive accountability and standardized best practices and leverage support functions to optimize operational and financial performance

Personal computer skills, to include experience with spreadsheets, presentations, and database management.

1-2 years of experience in a GMP manufacturing environment.

Good verbal and written communication skills.

Knowledge of and ability to use relevant laboratory tools and equipment.

Experience with SAP a plus.

Experience in quality assurance, packaging testing, and/or bulk physical testing (color, odor, appearance, pH, density, and viscosity) preferred.