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Customer Service Phone Representative Jobs in Iowa

Remote Healthcare Customer Service Expert - Phone Intake
By CareCentrix At , Remote $17.50 an hour
Minimum 1 year work experience in a call center environment (healthcare experience preferred)
Great communication and problem solving skills
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement
You enjoy working in a fast-paced environment
You are accurate with strong attention to detail

Are you looking for a job that offers a great customer service experience? We are looking for a Customer Service Phone Representative to join our team! You will be the first point of contact for our customers, providing them with helpful and friendly service. If you are passionate about providing excellent customer service, then this is the job for you!

What is Customer Service Phone Representative Skill Requirements?

• Excellent communication skills, both verbal and written
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Proficiency in using computers and customer service software
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services

What is Customer Service Phone Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Proficiency in using computers and customer service software

What is Customer Service Phone Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Service Phone Representative Experience?

• Previous customer service experience
• Experience in a call center environment
• Experience in a customer service role

What is Customer Service Phone Representative Responsibilities?

• Respond to customer inquiries and complaints in a professional manner
• Provide accurate information to customers regarding products and services
• Troubleshoot customer issues and provide solutions
• Process customer orders and payments
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction
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