Customer Service Liason Jobs in Massachusetts , Employment

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are looking for a Customer Service Liason to join our team and help us provide exceptional service to our customers. If you have a passion for helping others and a knack for problem-solving, this could be the perfect job for you!

Overview:

A Customer Service Liaison is responsible for providing customer service and support to customers. They act as a liaison between customers and the company, ensuring that customer inquiries and complaints are handled in a timely and professional manner. They also provide assistance with product and service inquiries, order processing, and other customer service related tasks.

Detailed Job Description:

The Customer Service Liaison is responsible for providing customer service and support to customers. This includes responding to customer inquiries and complaints, providing product and service information, processing orders, and resolving customer issues. The Customer Service Liaison must have excellent communication skills and be able to handle customer inquiries and complaints in a professional and courteous manner. They must also be able to work independently and as part of a team.

What is Customer Service Liason Job Skills Required?

• Excellent customer service and communication skills

• Ability to handle customer inquiries and complaints in a professional and courteous manner

• Ability to work independently and as part of a team

• Knowledge of customer service principles and practices

• Knowledge of product and service information

• Knowledge of order processing

• Knowledge of customer service software

• Ability to multitask and prioritize tasks

What is Customer Service Liason Job Qualifications?

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Knowledge of product and service information

• Knowledge of order processing

• Knowledge of customer service software

What is Customer Service Liason Job Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of product and service information

• Knowledge of order processing

• Knowledge of customer service software

What is Customer Service Liason Job Experience?

• Previous customer service experience

What is Customer Service Liason Job Responsibilities?

• Respond to customer inquiries and complaints

• Provide product and service information

• Process orders

• Resolve customer issues

• Maintain customer records

• Follow up with customers to ensure satisfaction

• Monitor customer service metrics

• Update customer service software