Customer Service Chat Representative Jobs

Management and Leadership: Skilled in initiating, structuring and carrying out steps to complete projects and tasks.

Management and Leadership: Being open and approachable to build goodwill, positivity, and loyalty with team members.

Bachelor's Degree Business, related field, and/or equivalent experience preferred.

1+ Years Customer service-related experience in a call center environment preferred.

Must have experience with live Chat and comfortable taking multiple chats at same time.

Communication: Skilled in exchanging information through verbal, written or non-verbal cues.

Please note this is an in-office role.  Remote work is not available.

Excellent verbal and written communication skills

Previous experience in a customer service-oriented role

There will be a two-week, paid training in our N.Y. office. 

Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Successful candidates will have prior experience with time management, excellent organizational skills, are detail-oriented, highly motivated and people-focused.

Manages and promotes customer satisfaction and demonstrates consistent improvement in customer experience.

Demonstrated leadership skills and experience managing and motivating teams preferred.

Manages the process of selection, hiring, training, development, performance assessments, disciplinary actions, and coaching for staff.

Identifies staff education opportunities and proactively collaborates with training on a continuous basis.

3+ years of experience managing a customer service or contact center team required

Communicate clearly and professionally with all customers, co-worker, supervisors and management

Computer proficiency and accurate data entry skills required

A desire to create a top-notch customer service experience

Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)

Health, dental, and vision insurance including mental health benefits

Respond to chats from customers to answer and service any questions they may have