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Customer Service Center Rep Jobs in Illinois

Customer Service Center-Salesforce Administrator
By Grainger At , , Il
Facilitate knowledge transfer between users and Grainger Technology Group (GTG) while resolving system / software issues.
Bachelor's degree in Business or CIS or equivalent work experience.
1-3 years of experience using and maintaining Salesforce software applications.
Experience in Microsoft tools including Outlook, Excel, and Power Platform.
Knowledge of Customer Service Center operating practices and tools, especially those about email channels.
Education assistance, including financial counseling, tuition reimbursement and low-cost degree options.

Are you looking for a job that offers a great customer service experience? We are looking for a Customer Service Center Rep to join our team! Our ideal candidate is a friendly, outgoing individual who is passionate about providing excellent customer service. If you have excellent communication skills and a knack for problem-solving, we want to hear from you!

Overview:

Customer Service Center Representatives are responsible for providing excellent customer service to customers by answering inquiries, resolving customer complaints, and providing information about products and services. They must be able to communicate effectively with customers, both verbally and in writing, and be knowledgeable about the company’s products and services.

Detailed Job Description:

Customer Service Center Representatives are responsible for providing excellent customer service to customers by answering inquiries, resolving customer complaints, and providing information about products and services. They must be able to communicate effectively with customers, both verbally and in writing, and be knowledgeable about the company’s products and services. They must be able to handle customer inquiries in a professional and courteous manner, and be able to provide accurate information in a timely manner. They must also be able to troubleshoot customer issues and provide solutions.

What is Customer Service Center Rep Job Skills Required?

• Excellent customer service skills
• Strong communication skills (verbal and written)
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of company products and services
• Knowledge of customer service principles and practices
• Ability to troubleshoot customer issues
• Ability to work independently

What is Customer Service Center Rep Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of company products and services
• Ability to multitask
• Ability to work in a fast-paced environment
• Excellent customer service skills

What is Customer Service Center Rep Job Knowledge?

Customer Service Center Representatives must have a thorough knowledge of the company’s products and services, customer service principles and practices, and the ability to troubleshoot customer issues.

What is Customer Service Center Rep Job Experience?

Previous customer service experience is preferred.

What is Customer Service Center Rep Job Responsibilities?

• Answer customer inquiries in a professional and courteous manner
• Resolve customer complaints and provide solutions
• Provide accurate information in a timely manner
• Troubleshoot customer issues
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management