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Customer Service Call Center Professional Jobs in California

Customer Service Manager (Call Center)
By Whalen LLC At , San Diego, 92154
Demonstrated progressive experience in the management of a call center support team.
Solid relationship management and performance management skills.
Maintain knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Call Center issues and technologies.
College diploma or university degree in related field and/or 5 years equivalent work experience.
Deep-seated experience with call center operations.
Customer Service Call Center Outbound
By Fletcher Jones Management West At Newport Beach, CA, United States
Outstanding interpersonal and communication skills
Previous experience in a call center, retail or customer service is preferred
Follow script and guidelines on each and every phone call.
Master Power Tracks and use appropriately.
Ensure phones are not left unattended during scheduled shift.

Are you looking for a challenging and rewarding career in customer service? Join our team as a Customer Service Call Center Professional and help us provide exceptional customer service to our clients!

What is Customer Service Call Center Professional Skill Requirements?

• Excellent customer service skills
• Ability to handle difficult customer situations
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Customer Service Call Center Professional Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Certification in customer service or related field (preferred)

What is Customer Service Call Center Professional Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Customer Service Call Center Professional Experience?

• Previous experience in a customer service role
• Experience in a call center environment (preferred)

What is Customer Service Call Center Professional Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide solutions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Update customer information in the customer service database
• Monitor customer service metrics and suggest improvements
• Provide feedback and recommendations to management on customer service issues