Manager, Billing & Service Comms
By Comcast At , Philadelphia, 19103
Other duties and responsibilities as assigned.
Direct marketing experience, with email marketing experience preferred.
Experience working with bill marketing preferred.
Strong written and verbal communications skills.
Ability to manage multiple projects concurrently in a fast-paced environment.
Experience working with creative agencies to develop marketing and customer communications.

Are you looking for a customer service role that will challenge and reward you? Join our team and help us provide exceptional billing services to our customers! We offer a competitive salary, great benefits, and a friendly work environment. Come join us and make a difference!

What is Customer Service Billing Skill Requirements?

• Excellent customer service skills
• Knowledge of billing and invoicing procedures
• Ability to work with a variety of computer software programs
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Attention to detail

What is Customer Service Billing Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Previous billing and invoicing experience

What is Customer Service Billing Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of billing and invoicing procedures
• Knowledge of relevant computer software

What is Customer Service Billing Experience?

• Previous customer service experience
• Previous billing and invoicing experience

What is Customer Service Billing Responsibilities?

• Respond to customer inquiries and complaints in a timely manner
• Process customer orders and invoices accurately and efficiently
• Resolve customer billing disputes
• Maintain customer records and accounts
• Provide customer service support to other departments
• Generate reports on customer service activities
• Follow up on customer inquiries and complaints
• Ensure customer satisfaction by providing timely and accurate information