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737 Customer Quality Support Representative Jobs

Mgr Customer Support (Training & Quality)
By BNSF Railway At Fort Worth, TX, United States
Ability to work efficiently within the Learning Management System (LMS) surrounding quality compliance and training assignments.
Manage and support the Integrity Solution’s BNSF Selling & Service training.
Manage the Quality Dashboard, Verint Application, and coaching & quality training across the department.
Excellent oral and written communication skills and can design/develop and deliver effective presentations and training to all levels of the organization.
Knowledge of eBusiness, transactional, intermodal, and carload operating networks.
Effective interpersonal and customer awareness skills.

Are you looking for an exciting opportunity to make a difference in the lives of customers? We are looking for a Customer Quality Support Representative to join our team and help us provide exceptional customer service. As a Customer Quality Support Representative, you will be responsible for responding to customer inquiries, resolving customer issues, and ensuring customer satisfaction. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

Overview The 737 Customer Quality Support Representative is responsible for providing customer service and support to customers and internal stakeholders. This role is responsible for ensuring customer satisfaction and resolving customer inquiries in a timely and efficient manner. The 737 Customer Quality Support Representative must have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. Detailed Job Description

The 737 Customer Quality Support Representative is responsible for providing customer service and support to customers and internal stakeholders. This role is responsible for ensuring customer satisfaction and resolving customer inquiries in a timely and efficient manner. The 737 Customer Quality Support Representative must have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. Responsibilities include:

• Responding to customer inquiries via phone, email, and other channels
• Investigating and resolving customer complaints
• Documenting customer interactions and providing feedback to management
• Maintaining customer records and updating customer information
• Identifying customer needs and providing solutions
• Assisting with customer onboarding and training
• Collaborating with other departments to ensure customer satisfaction
Job Skills Required
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Knowledge of customer service principles and practices
• Proficiency in Microsoft Office Suite
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of Microsoft Office Suite
• Knowledge of customer service software
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience in a customer-facing role
• Previous experience in a customer support role
Job Responsibilities
• Responding to customer inquiries via phone, email, and other channels
• Investigating and resolving customer complaints
• Documenting customer interactions and providing feedback to management
• Maintaining customer records and updating customer information
• Identifying customer needs and providing solutions
• Assisting with customer onboarding and training
• Collaborating with other departments to ensure customer satisfaction