Customer Happiness Hero Jobs

Organizational skills with the ability to manage numerous priorities at once

Acknowledge, troubleshoot, and resolve customer inquiries and complaints

Excellent written and communication skills

Ability to not only work independently, but as part of a team (all remotely!)

Role reports to: Customer Support Manager

Communicate with customers through email and social media

Experience translating business requirements into technical requirements.

8-10+ years of experience in Customer Experience, including a heavy Customer Service component.

Experience utilizing Gladly or other similar customer service platforms.

Experience utilizing SMS as a Customer Service communication channel with demonstrated examples of driving innovative experiences in this medium.

Experience working cross-functionally and ability to effectively communicate with a wide range of stakeholders across functions and levels.

Strong analytical skills and a very structured approach.

Address tech support and other customer concerns via email, social media posts, and app store reviews

Collect and communicate user requests to help shape the future of MyFitnessPal

Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved

Provide feedback to peers and supervisors to promote a positive work culture

Collaborate with your team to ensure team goals are met daily

Live our core values in all you do:

Location: Remote, Austin, TX -Preferred

Manage day-to-day aspects of community-oriented programs like influencer programs.

Excellent verbal and written communication skills to craft engaging content and to interact with customers.

Strong problem-solving skills and a customer-first mindset.

Brainstorm with the marketing team to conceptualize and execute engaging campaigns for customer retention.

Ability to foster social media communities.

Working in extreme heat, sun, cold, wetness, humidity and temperature change.

All lifts over 51 lbs. require help from a coworker or mechanical device.

Overtime of adults may be required from time to time to accommodate the business need

Chest: 32” to 34” (cup size - B/C)

Shoes: Up to a Men’s 13

Shoes: Up to a Men’s 12

Working in extreme heat, sun, cold, wetness, humidity and temperature change.

All lifts over 51 lbs. require help from a coworker or mechanical device.

Overtime of adults may be required from time to time to accommodate the business need

Chest: 32” to 34” (cup size - B/C)

Shoes: Up to a Men’s 13

Shoes: Up to a Men’s 12

Top of market pay. Along with a full benefits package including health, dental and 401k.

Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.

No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s ready to get the job done.

You’re a modern-day MacGyver. You’ve never met a problem that couldn’t be solved.

You’re ready for anything that comes your way. You’re comfortable with a little chaos and are always up for the challenge.

You get it right, down to the last detail. You believe the difference between mediocrity and excellence is attention to detail.