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Customer Happiness Executive Jobs in Massachusetts

Customer Support Executive Jobs
By ZG STAFFING SOLUTIONS At Chelmsford, MA, United States
·Organizational skills with the ability to manage numerous projects and priorities at once
Your role as a full-time Customer Care Agent will consist of the following responsibilities:
·1+ years of experience in a customer service or similar role
·Excellent written and verbal communication skills
·Basic computer skills and excellent phone disposition
·Handling calls, chats, and emails for multiple brands based on brand guidelines.

Are you passionate about helping people and providing excellent customer service? We are looking for a Customer Happiness Executive to join our team and help us provide the best customer experience possible! If you have a knack for problem solving and a desire to make customers happy, this could be the perfect job for you!

Overview:

A Customer Happiness Executive is responsible for providing excellent customer service and ensuring customer satisfaction. They are the first point of contact for customers and are responsible for resolving customer issues, providing product information, and helping customers make informed decisions.

Detailed Job Description:

The Customer Happiness Executive is responsible for providing excellent customer service and ensuring customer satisfaction. They are the first point of contact for customers and are responsible for resolving customer issues, providing product information, and helping customers make informed decisions. They must be able to handle customer inquiries in a professional and timely manner. They must also be able to identify customer needs and provide solutions. The Customer Happiness Executive must be able to work independently and as part of a team.

What is Customer Happiness Executive Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Ability to multitask
• Ability to problem solve
• Knowledge of customer service principles and practices
• Knowledge of product information
• Knowledge of sales techniques
• Knowledge of customer service software

What is Customer Happiness Executive Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least two years of customer service experience
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of product information
• Knowledge of sales techniques
• Knowledge of customer service software

What is Customer Happiness Executive Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of product information
• Knowledge of sales techniques
• Knowledge of customer service software

What is Customer Happiness Executive Job Experience?

• At least two years of customer service experience
• Experience in customer service software
• Experience in sales techniques

What is Customer Happiness Executive Job Responsibilities?

• Respond to customer inquiries in a professional and timely manner
• Identify customer needs and provide solutions
• Provide product information and help customers make informed decisions
• Resolve customer issues
• Maintain customer records
• Follow up with customers to ensure satisfaction
• Monitor customer feedback and provide feedback to management
• Assist with other customer service related tasks as needed