Customer Experience Team Manager Jobs

Maintains comprehensive knowledge of applicable products, services, company policies and procedures.

Help other departments as assigned by manager.

Recognize, document, and alert the manager of trends in customer calls.

Recommend process improvements to appropriate resource or manager.

Meet departmental goals and the position expectations as established by manager.

At least three years’ experience in leading contact center activities or the equivalent combination of training and work experience is preferred.

You understand that exceptional user experiences must be created in every single interaction with a customer; and

You recognize that a consistently exceptional user experience is a valuable contribution to the value of a brand.

knowledge of firearms and ammunition is required for this job

You eat, sleep, and breathe service (not average service – instead, think Zappos, Starbucks, & Amazon);

Provide daily direction and communication to employees so that calls are placed/answered in a timely, efficient, and knowledgeable manner

Create and maintain a high-quality remote work environment so team members are motivated to perform at their highest level

Leadership experience in a technical call center environment

3+ years of experience managing people preferred

Proficiency with ZenDesk (advanced knowledge preferred)

Knowledge of Fellow products and services