Customer Experience Support Jobs

Excellent time management and planning skills

Experience running ITSM tools (Specifically Incident/Problem, Change, Asset Management)

Certifications in IT Service Delivery, Project Management, or Business Process Analysis

3 years’ experience with Project Management and/or Business Process Analysis

IT Governance, Partner Management, Metrics and Reporting, Service Management, and Operational Planning and Management

3 years’ experience working in a higher education setting

2+ years of technical support experience

Experience troubleshooting and documenting findings

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

4+ years of technical support experience

Knowledge of distributed applications/enterprise applications

Ability to travel up to 75% to business locations and project sites

Experience with content management systems and software KMS and Lighthouse

Experience in technical program/project management.

5 years of experience in a help or support content, user education content, technical writing or content strategy role.

Experience driving product vision and cross channel communications.

Previous experience working in devices and hardware or telecommunications.

Proven experience in a customer support role in the consumer electronics industry.

Excellent problem-solving skills to handle technical questions.

Exceptional written communication skills to create FAQs and user manuals.

Innate people skills and patience to help our senior and hearing-impaired customers.

Capability to work in a fast-paced environment and manage multiple tasks.

Good interpersonal skills to collaborate with the marketing team and HQ.

Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers

Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization

5+ years of advertising operations experience

Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale

Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience

Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight

Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers

Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization

5+ years of advertising operations experience

Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale

Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience

Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight

Experience developing content for webinars and customer education, designing onboarding sequences and architecting Help Center content to educate customers

Lead strategic, cross-functional initiatives and play a leading role in defining the broader strategy for the customer experience organization

5+ years of advertising operations experience

Significant prior experience defining and implementing strategy for customer facing and operations heavy teams with a focus on efficiencies at scale

Demonstrated track record leading major projects or transformation initiatives, particularly those linked to the customer journey and improving the customer experience

Knowledge and expertise working with Salesforce, Salesforce Service Cloud and Gainsight

Bachelor's degree in technology, business, aviation management, communications, or related fields, or equivalent experience

Knowledge of basic data management and analysis including tools like Cognos, Mosaic, Tableau, etc.

Conducts product meetings; completes product tracking/analysis reports; reports to management and business owners regarding product progress, issues, and risks

This job is a member of the Customer Experience Innovation and Delivery within the Customer Experience Division.

Supports product requirement definition and design through assisting with user stories and participating in retrospectives

2 years’ experience supporting business solutions or related analytical work

2 + years of experience

Experience using Gorgias and Recharge is a plus

Answering incoming customer calls, emails texts, and chats regarding subscription orders, product problems, service questions and general client concerns

Updating customer information in the customer service databases during and after each call + taking necessary action for problem resolution

Providing verification of shipments or order status when requested by customers

Maintaining interaction with coworkers regarding account information and unusual processing needs