Customer Experience Strategic Advisors Jobs

Ability to learn and apply new knowledge and skills, including booking software and call-center telephone system

Sell cruise, vacation and product offerings

1+ years of sales experience

Outgoing, talkative personality with excellent communication skills

Great travel benefits including paid time off to cruise!

Become a tourism and travel expert to assist clients in finding the vacations that are best for them

Experience with change management and process improvement practices.

A current resume of your educational and professional work experience

Identify key performance indicators (and underlying data) to understand customer satisfaction and experiences.

Develop, manage, and execute a customer research roadmap.

Manage customer research activities, including managing consultant contracts for specific research projects (such as ongoing benchmark survey contracts).

Manage City Light’s longitudinal customer satisfaction study and associated bi-annual surveys.