Customer Experience Operations Senior Analyst Jobs

Assist management with integrating usability studies, user research, and market analysis to into product requirements

Advanced analytical and research skills along with experience working with data in a highly analytic environment

Working knowledge of analytics, user experience design and business impact

Assist Manager, Member Segments, in gathering, analyzing, developing and creating user stories that capture the members and stakeholder’s needs

Manage segment backlog, aligning prioritization against strategic outcomes

Research, identify and analyze the needs and experiences of our member segments

Change Management skills: Pirate Ship is a rapidly growing company where change is common.

Bottle Your Messages: Generate regular and ad-hoc reports - presenting regular reports to management, highlighting insights and progress towards CX goals.

Advanced knowledge of MS Excel, including experience with data manipulations - Lookups, PivotTables, External Data Connections.

Familiarity with CRM systems, customer data management practices, and workforce management software.

Experience and intimate knowledge of the United States Postal Service (USPS) and/or UPS.

We pay incredibly well and offer world-class health benefits so you can focus on being a balanced pirate!