Customer Delivery Manager Jobs in Tennessee , Employment

Are you an experienced Customer Delivery Manager looking for a new challenge? We are looking for a motivated and organized individual to join our team and help us deliver exceptional customer service. You will be responsible for managing customer delivery operations, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and are looking for an exciting opportunity, this could be the perfect job for you!

Overview The Customer Delivery Manager is responsible for ensuring that customer orders are delivered on time and in accordance with customer expectations. This role requires excellent customer service skills, strong organizational and problem-solving skills, and the ability to manage multiple projects and tasks simultaneously. The Customer Delivery Manager is also responsible for developing and maintaining relationships with customers and vendors, as well as ensuring that customer orders are fulfilled in a timely and cost-effective manner. Detailed Job Description The Customer Delivery Manager is responsible for managing the delivery of customer orders. This includes overseeing the order fulfillment process, ensuring that customer orders are delivered on time and in accordance with customer expectations, and resolving any customer service issues that may arise. The Customer Delivery Manager is also responsible for developing and maintaining relationships with customers and vendors, as well as ensuring that customer orders are fulfilled in a timely and cost-effective manner. Job Skills Required

• Excellent customer service skills

• Strong organizational and problem-solving skills

• Ability to manage multiple projects and tasks simultaneously

• Ability to develop and maintain relationships with customers and vendors

• Knowledge of order fulfillment processes

• Knowledge of customer service best practices

• Ability to resolve customer service issues

Job Qualifications

• Bachelor’s degree in business, supply chain management, or related field

• 3+ years of experience in customer service or order fulfillment

• Proficiency in Microsoft Office Suite

• Excellent communication and interpersonal skills

Job Knowledge

• Knowledge of customer service best practices

• Knowledge of order fulfillment processes

• Knowledge of supply chain management

• Knowledge of inventory management

Job Experience

• 3+ years of experience in customer service or order fulfillment

• Experience in developing and maintaining relationships with customers and vendors

• Experience in resolving customer service issues

Job Responsibilities

• Manage the delivery of customer orders

• Ensure that customer orders are delivered on time and in accordance with customer expectations

• Develop and maintain relationships with customers and vendors

• Ensure that customer orders are fulfilled in a timely and cost-effective manner

• Resolve customer service issues

• Monitor order fulfillment process

• Monitor inventory levels and order supplies as needed

• Prepare reports on customer orders and delivery performance