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Customer Contact Center Team Leader Jobs

Design Center Leader Jobs
By Ethan Allen Global, Inc. At Rockville, MD, United States
Knowledgeable of current retail trends to assist designers beyond the door in today’s marketplace.
Strong use of technology and marketing skills,
Create an Interior Design destination to enhance the customer experience and allow your team to thrive.
Have a passion for design.
Are able to lead, mentor and motivate a talented team of interior designers
Have strong local community relationships to optimize grass roots marketing efforts.
Data Center M&E Team Leader
By Boden US At Delaware, OH, United States

High School Diploma/GED required, Associates Degree preferred. 4-6 years of experience in mechanical or electrical engineering, preferred.

Customer Contact Center Manager
By Voya Financial At United States
Accountable for ensuring team and department goals are met while demonstrating knowledge and skill in a Continuous Improvement environment.
Responsible for hiring, development and performance management of staff. Conducts performance reviews with all staff. Makes compensation decisions.
Manage day to day operations of Customer Contact Center function.
BA degree or equivalent work experience
3 -5 years of leadership experience
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Contact Center Team Lead
By KCC At United States
· Manage the daily operations of a contact center team.
Secondary Job Duties – as needed
· Assist in Data Entry/Claim Verification
› Working knowledge of class actions, settlement agreements and claims processing.
A choice medical insurance plans designed to meet your needs
Flexible spending and health savings accounts
Contact Center Team Lead
By XTEND At Grand Rapids, MI, United States

POSITION SUMMARY The Member Service Team Lead is responsible for providing day-to-day support for all responsibilities of the Level 1, 2 & 3 Representatives. The Team Lead - Inbound will obtain ...

Contact Center Customer Care Supervisor
By HomeSafe Alliance At Colorado Springs, CO, United States
QUALIFICATIONS AND SKILLS REQUIREMENTS** :
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
Note** : This position is fully remote / work from home. HomeSafe will supply appropriate need equipment. Employee provided
May perform other related duties and responsibilities as assigned and/or required
Supervisor, Contact Center Team
By JJ Kane Auctions At Birmingham, AL, United States
Education, Experience and Skills Required:
Four years industry related experience, or
Problem solving and troubleshooting skills required
Supervise the assigned area’s staffing, including overall headcount and vacation approvals
Communicate and enforce company policies and procedures consistently and accurately
Hold associates accountable for work quality and performance through regular feedback and annual performance reviews
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Oklahoma City Metropolitan Area, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At Albany, NY, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At California, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Contact Center Customer Care Supervisor
By HomeSafe Alliance At United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Preferred experience working in a multi-channel contact center environment remotely.
May perform other related duties and responsibilities as assigned and/or required
Undergraduate degree or equivalent experience in lieu of degree.
3+ years minimum supervisory/leadership experience in a call/contact center environment.
Customer Support Team Leader
By Fiverr At Orlando, FL, United States
At least 2 years of customer support team management experience a must
Improve the overall customer support experience of Fiverr
Team player - Ability to work well with other team leaders and shift managers to achieve our goals
Strong communication and leadership skills
Experience with training and coaching team members
Excellent knowledge of performance metrics
Contact Center Customer Experience Manager
By HomeSafe Alliance At Greater Jefferson City Area, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Jacksonville, FL, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Arlington, VA, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Washington, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Greater Houston, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At California, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Rhode Island, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree
Contact Center Customer Experience Manager
By HomeSafe Alliance At Wyoming, United States
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
Experience managing direct reports in a multi-channel remote contact center environment.
Leadership skills to manage and drive solutions; must be able to deliver sustainable results.
Leading a Customer Services team to deliver superior customer service, by satisfying key requirements of customers and key company stakeholders.
Bachelor’s degree or equivalent experience in lieu of degree

Are you a natural leader looking for a new challenge? Join our Customer Contact Center Team and help us provide exceptional customer service! As Team Leader, you'll be responsible for leading a team of customer service representatives and ensuring that our customers have a positive experience. If you're looking for an exciting opportunity to make a difference, this is the job for you!

Overview The Customer Contact Center Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are handled in a timely and professional manner, and that customer satisfaction is maintained. Detailed Job Description The Customer Contact Center Team Leader is responsible for leading a team of customer service representatives in providing excellent customer service to customers. The Team Leader is responsible for ensuring that customer inquiries are handled in a timely and professional manner, and that customer satisfaction is maintained. The Team Leader is also responsible for providing coaching and feedback to team members, monitoring team performance, and ensuring that team members are meeting customer service standards. The Team Leader is also responsible for resolving customer complaints and escalating customer issues to the appropriate department. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to lead and motivate a team
• Ability to handle customer complaints
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service software
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least two years of customer service experience
• At least one year of supervisory experience
• Knowledge of customer service software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service standards
• Knowledge of customer service policies and procedures
Job Experience
• At least two years of customer service experience
• At least one year of supervisory experience
• Experience in a customer contact center
Job Responsibilities
• Lead a team of customer service representatives
• Monitor team performance and provide coaching and feedback
• Ensure customer inquiries are handled in a timely and professional manner
• Ensure customer satisfaction is maintained
• Resolve customer complaints and escalate customer issues to the appropriate department
• Ensure team members are meeting customer service standards
• Monitor customer service software and ensure accuracy of data