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Customer Care Center Specialist Jobs in Georgia

Customer Care Center Associate
By Centennial BANK At , Cabot, 72023
Basic: 10-Key, Accounting, Alphanumeric Data Entry, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
11. Request EBanking adds and updates. This duty is performed daily, about 5% of the time.
12. Request Debit Card Limit Increases. This duty is performed daily, about 5% of the time.
16. Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
18. Perform any other related duties as required or assigned.

Are you looking for an exciting opportunity to make a difference in customer service? We are looking for a Customer Care Center Specialist to join our team and provide exceptional customer service! You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to ensure customer satisfaction. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Customer Care Center Specialist is responsible for providing customer service and support to customers through phone, email, and other communication channels. They are responsible for resolving customer inquiries and complaints in a timely and professional manner. Detailed Job Description The Customer Care Center Specialist is responsible for providing excellent customer service and support to customers. They must be able to handle customer inquiries and complaints in a professional and timely manner. They must be able to provide accurate and helpful information to customers. They must be able to troubleshoot customer issues and provide solutions. They must be able to maintain customer records and update customer information in the system. They must be able to provide feedback to customers on their inquiries and complaints. Job Skills Required
• Excellent customer service and communication skills
• Ability to handle customer inquiries and complaints in a professional manner
• Ability to troubleshoot customer issues and provide solutions
• Ability to maintain customer records and update customer information in the system
• Ability to provide feedback to customers on their inquiries and complaints
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Experience
• Previous customer service experience
• Experience in a customer service environment
Job Responsibilities
• Provide customer service and support to customers through phone, email, and other communication channels
• Resolve customer inquiries and complaints in a timely and professional manner
• Provide accurate and helpful information to customers
• Troubleshoot customer issues and provide solutions
• Maintain customer records and update customer information in the system
• Provide feedback to customers on their inquiries and complaints
• Follow up with customers to ensure their inquiries and complaints are resolved