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Contact Center Service Agent Jobs

Call Center Agent (Contact Center) - 4800 (39786)
By Carter BloodCare At Bedford, TX, United States
One year of computer experience and working knowledge of computer applications
One year of customer service experience
Excellent verbal communication skills (listening and speaking)
Good comprehension of computers, computer applications and good typing skills
Knowledge of HemaTerra programs related to scheduling donors (training provided)
Knowledge of the blood donation process (training provided)
Contact Center Agent I
By VNS Health At Manhattan, NY, United States
Participates in outreach programs that promote consumer retention, improved quality, and updates records on activities for management for review.
Keeps up with all organizational changes and updates through on-going training, coaching and educational materials.
Supports one line of business to begin learning a VNS Health area of specialty.
Establishes effective customer-focused working relationships with consumers to ensure issue resolution.
Adheres to general contact center standards and metrics (e.g., call handling parameters).
Establishes effective working relationships and communications with consumers and internal contacts to ensure problem resolution.
Digital Contact Center Agent I
By BluPeak Credit Union At , San Diego, 92121, Ca From $20.14 an hour
Strong knowledge of credit union loan and deposit products and product requirements.
High level of accuracy w/strong analytical skills.
Good organizational, follow up skills and ability to prioritize.
Able to address member requests and offer member solutions working within authority limits.
Exceptional writing abilities including e-mail and letter correspondence using MS Word and Excel when needed.
Utilize effective professional writing to resolve inquiries with the utmost professionalism and member care.

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? Look no further! We are looking for a Contact Center Service Agent to join our team and provide exceptional customer service to our customers. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers. If you are a people-person with excellent communication skills, then this is the job for you!

Overview A Contact Center Service Agent is a customer service professional who works in a contact center environment. They are responsible for providing customer service to customers via phone, email, or chat. They are also responsible for resolving customer inquiries and complaints, as well as providing product and service information. Detailed Job Description A Contact Center Service Agent is responsible for providing excellent customer service to customers via phone, email, or chat. They must be able to effectively communicate with customers, understand their needs, and provide solutions. They must also be able to handle customer inquiries and complaints in a professional and timely manner. Additionally, they must be able to provide product and service information to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of relevant computer applications
• Problem-solving skills
• Ability to work independently
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous contact center experience
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of relevant computer applications
• Ability to multitask
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of contact center operations
• Knowledge of relevant computer applications
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Previous contact center experience
Job Responsibilities
• Provide excellent customer service to customers via phone, email, or chat
• Handle customer inquiries and complaints in a professional and timely manner
• Provide product and service information to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information as needed
• Monitor customer feedback and provide feedback to management