Contact Center Quality Auditor
By HomeSafe Alliance At Juneau, AK, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.

Are you looking for a job that will allow you to use your recruiting skills to help build a successful contact center team? We are looking for an experienced Contact Center Recruiter to join our team and help us find the best talent for our contact center. As a Contact Center Recruiter, you will be responsible for sourcing, screening, and interviewing candidates for contact center positions. You will also be responsible for developing and maintaining relationships with hiring managers and other stakeholders. If you are an experienced recruiter with a passion for helping people find the right job, then this is the perfect opportunity for you!

Overview:

A Contact Center Recruiter is responsible for recruiting and hiring qualified candidates for contact center positions. They work closely with hiring managers to ensure that the right people are hired for the right positions. They also provide guidance and support to new hires and help them to become successful in their roles.

Detailed Job Description:

A Contact Center Recruiter is responsible for identifying, screening, and interviewing potential candidates for contact center positions. They must have a thorough understanding of the contact center industry and the roles and responsibilities of each position. They must be able to assess the skills and qualifications of each candidate and make sure they are a good fit for the role. They must also be able to create job postings and advertise them in the appropriate places.

What is Contact Center Recruiter Job Skills Required?

• Excellent communication skills
• Knowledge of contact center industry
• Ability to assess candidate qualifications
• Ability to create job postings
• Knowledge of recruitment processes
• Ability to work with hiring managers
• Knowledge of labor laws
• Ability to negotiate salaries

What is Contact Center Recruiter Job Qualifications?

• Bachelor’s degree in Human Resources or related field
• Previous experience in recruitment or contact center industry
• Knowledge of labor laws and regulations
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

What is Contact Center Recruiter Job Knowledge?

• Knowledge of contact center industry
• Knowledge of recruitment processes
• Knowledge of labor laws and regulations
• Knowledge of applicant tracking systems

What is Contact Center Recruiter Job Experience?

• Previous experience in recruitment or contact center industry
• Experience in interviewing and assessing candidates
• Experience in creating job postings

What is Contact Center Recruiter Job Responsibilities?

• Identify, screen, and interview potential candidates for contact center positions
• Assess candidate qualifications and make sure they are a good fit for the role
• Create job postings and advertise them in the appropriate places
• Negotiate salaries and other terms of employment
• Provide guidance and support to new hires
• Monitor and evaluate performance of contact center staff