Contact Center Quality Assurance Analyst Jobs in Nebraska

Work with supervisors and management to drive improvement within and across the Contact Center to ensure a consistent client experience

Perform call monitoring and provide trend data to management team

Provide feedback to contact center supervisors and management

Identify and report technical/contact center issues to appropriate IT group and/or Contact Center management

Strive to improve the customer experience

Analyze data and make decisions on where to focus client experience improvement efforts