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Contact Center Platform Architect Jobs

Technical Sales Architect - Contact Center
By Zoom At United States
Product management knowledge, either from direct experience or partnership
Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, ServiceNow, Microsoft Dynamics, etc
Specialized knowledge of workforce management and quality management is strongly preferred (WEM, WFM, QM)
Thorough competitive landscape knowledge (in their area of specialization) including solution, technology and product offerings
Partner with product managers across platforms to identify and prioritize new features and enhancements based on customer feedback and market trends.
5+ years experience in contact center industry working with enterprise deployments
Architect - Iaas Platform
By ByteDance At , Seattle, Wa $266,000 - $437,000 a year
Cluster management system (OpenStack, Kubernetes, Mesos, or proprietary cluster management systems).
Large-scale resource management, scheduling and QoS control technologies.
BS or above degree in Computer Science or related technical field or equivalent practical experience.
8+ years experience of building large-scale cloud infrastructure, preferably industry-leading public-cloud platforms such as AWS/Azure/GCP.
3+ years experience of architect or tech lead.
Research and follow up on the latest technology innovations and trends from industry companies, open-source communities and academia.

Are you looking for an exciting opportunity to design and develop a cutting-edge contact center platform? We are looking for a Contact Center Platform Architect to join our team and help us create an innovative, customer-focused platform. You will be responsible for designing and developing the architecture of the platform, ensuring its scalability and reliability. If you have experience in contact center platform architecture and a passion for creating innovative solutions, then this is the perfect job for you!

Overview A Contact Center Platform Architect is responsible for designing, developing, and implementing contact center solutions. They are responsible for ensuring that the contact center platform is optimized for customer service and operational efficiency. They must be able to understand customer needs and develop solutions that meet those needs. Detailed Job Description The Contact Center Platform Architect is responsible for designing, developing, and implementing contact center solutions. They must be able to understand customer needs and develop solutions that meet those needs. They must be able to analyze customer data and develop strategies to improve customer service and operational efficiency. They must be able to design and develop contact center solutions that are cost effective and meet customer requirements. They must be able to develop and maintain contact center solutions that are scalable and secure. They must be able to troubleshoot and resolve technical issues related to contact center solutions. Job Skills Required
• Knowledge of contact center technology and solutions
• Knowledge of customer service and operational processes
• Knowledge of customer data analysis
• Knowledge of software development and design
• Knowledge of system architecture and design
• Knowledge of network and security protocols
• Knowledge of system integration and testing
• Knowledge of customer service and operational best practices
• Ability to troubleshoot and resolve technical issues
• Ability to work independently and in a team environment
• Excellent communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in contact center technology and solutions
• 5+ years of experience in software development and design
• 5+ years of experience in system architecture and design
• 5+ years of experience in network and security protocols
• 5+ years of experience in system integration and testing
• 5+ years of experience in customer service and operational best practices
• Experience with contact center solutions such as Avaya, Cisco, Genesys, and/or Aspect
• Experience with customer data analysis and customer service best practices
• Experience with system troubleshooting and resolution
• Experience with software development and design
Job Knowledge
• Knowledge of contact center technology and solutions
• Knowledge of customer service and operational processes
• Knowledge of customer data analysis
• Knowledge of software development and design
• Knowledge of system architecture and design
• Knowledge of network and security protocols