Computer Support Engineer 1 Jobs in Virginia , Employment

Are you looking for a challenging and rewarding career in computer support engineering? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting hardware and software issues, providing technical advice, and ensuring customer satisfaction. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Computer Support Engineer 1 is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Detailed Job Description Computer Support Engineer 1 is responsible for providing technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. They may also install, modify, and repair computer hardware and software. They must have excellent customer service skills and be able to communicate effectively with customers. Job Skills Required

• Knowledge of computer hardware and software

• Excellent customer service skills

• Ability to troubleshoot and diagnose computer problems

• Ability to communicate effectively with customers

• Ability to work independently and as part of a team

• Ability to work under pressure

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Previous experience in a customer service or technical support role

• Knowledge of computer hardware and software

• Certification in relevant computer systems

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of operating systems

• Knowledge of networking systems

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting and diagnostic techniques

Job Experience

• Previous experience in a customer service or technical support role

• Previous experience in a computer support role

Job Responsibilities

• Respond to customer queries and provide technical assistance

• Install, modify, and repair computer hardware and software

• Run diagnostic programs to identify and isolate problems

• Determine and implement solutions to computer-related problems

• Provide customer service and technical support to customers

• Monitor computer systems to ensure proper functioning

• Maintain records of customer interactions and transactions