Computer Client Support Analyst Jobs

Basic knowledge and experience with enterprise grade Mobile Device Management platforms.

Intermediate knowledge and experience with enterprise class Mobile Device Management platforms.

Recent familiarity and experience navigating various (Verizon, AT&T, T-Mobile…) wireless vendor internet portals for technical support and account management purposes.

Extensive recent familiarity and experience with various (Verizon, AT&T, T-Mobile…) wireless vendor internet portals for technical support and account management purposes.

Strong familiarity and experience with various (Verizon, AT&T, T-Mobile…) wireless vendor internet portals for technical support and account management purposes.

Strong people skills and proven leadership experience.

Other duties and responsibilities may be assigned from time to time at the discretion of management.

Act as the backup to the Account Manager for assigned accounts.

Assists Account Managers with pre-upgrade side-by-side calculation review, imports, reporting, and functionality testing as requested.

Reporting software issues and defects identified while performing contract loads or data related responsibilities.

The ability to ‘Get the Job’, ‘Want the Job’, and have the ‘Capacity’ to fulfill the job, GWC

Demonstration of and commitment to PMMC’s core values of:

2+ years of experience providing end user IT support services preferred

Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Support server/workstation installations and technology refreshes

Support the tracking of Security Technical Implementation Guidelines (STIGS)

Assist in artifact development as well as continuous monitoring activities

Lead and assist with projects as needed

Superior communication, organizational, and time-management skills

[Plus] Previous experience in investment management

Bachelor’s Degree in Finance, Economics, Mathematics, or equivalent experience

Work effectively with Product and Account Manager teams to manage and maintain a high level of client satisfaction

Passion for technology and finance

1+ years of relevant experience in a client-facing role

Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus

Knowledge of tax withholding, HR compliance and I-9 forms and related requirements a plus

Competitive pay and comprehensive benefits package, with a bonus target of 10%.

Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities

Collaborating with other colleagues to ensure client inquiries are addressed timely and correctly

Focusing on initiatives to create scale within the rapidly growing team

Support product team members through knowledge sharing, cross training, and constant collaboration to ensure combined team success

Analytical: strong analytical skills with complementary communications and presentation skills

Work as part of a small product support team to triage and address incoming product support queries

Review, triage and distribute support requests via the DBS Hub application

Evaluate, address and process incoming product support requests in line with internal Service Level Agreements set for the team

Perform product system updates in the form of data uploads and reporting, within a prescriptive set of standards and procedures

Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment

Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.

1 year of IT service/help desk operations experience

Ability to learn quickly and transfer essential knowledge to team members

1 year of general customer service experience in retail, or call center sales or service role

IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation