Hotel Front Desk Supervisor, Wuksachi Lodge
By Delaware North At , Visalia $18 an hour
Computer literate in MS Office programs; some experience with property management systems preferred.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
At least 2 years' experience in hospitality, front desk experience is preferred.
Good interpersonal communication skills in person and by phone.
Train and supervise the front desk associates to ensure adherence to quality standards, deadlines, and proper procedures.
Provide associates with guidance on handling difficult or complex problems or in resolving escalated complaints or disputes.