Clinical Call Center Coordinator Jobs

Advises callers of the Utilization Management certification requirements based on client information located on the HCM Group Matrix and within TruCare.

Offers to connect callers to the benefit department for clarification of plan benefits

Retrieves data from vendor portals and inputs information into TruCare to initiate a utilization review and/or case management referral when appropriate.

Other duties and special projects as needed/assigned by HCM Management.

Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management;

Completes voicemail transcription from the queue and returns calls for confirmation of data and initiation of the certification processes as appropriate.

Document all communication and service progress in Service Management software

Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

We offer work-life flexibility, driving professional success but encouraging time for personal pursuits.

Proactively manage multiple service calls from inception to completion.

Excellent written and verbal communication skills

Work history showing progressive growth and responsibilities