Client Services Team Lead Jobs in Maryland , Employment

Are you a natural leader with a passion for customer service? We are looking for an experienced Client Services Team Lead to join our team and help us provide exceptional customer service to our clients. As Team Lead, you will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and developing strategies to improve customer service. If you have the skills and experience to lead a team to success, we want to hear from you!

Overview The Client Services Team Lead is responsible for leading a team of client service representatives in providing excellent customer service to clients. The Team Lead will be responsible for managing the team, ensuring that customer service standards are met, and providing feedback and coaching to team members. Detailed Job Description The Client Services Team Lead will be responsible for leading a team of client service representatives in providing excellent customer service to clients. The Team Lead will be responsible for managing the team, ensuring that customer service standards are met, and providing feedback and coaching to team members. The Team Lead will also be responsible for resolving customer service issues, responding to customer inquiries, and providing customer service training to team members. Job Skills Required

• Excellent customer service skills

• Strong leadership and management skills

• Ability to motivate and lead a team

• Excellent communication and interpersonal skills

• Ability to handle customer complaints and resolve customer service issues

• Knowledge of customer service policies and procedures

• Ability to work in a fast-paced environment

Job Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field

• At least 3 years of experience in customer service or a related field

• Previous experience leading a team

• Knowledge of customer service software and systems

Job Knowledge

• Knowledge of customer service policies and procedures

• Knowledge of customer service software and systems

• Knowledge of customer service best practices

• Knowledge of customer service trends

Job Experience

• At least 3 years of experience in customer service or a related field

• Previous experience leading a team

• Experience resolving customer service issues

• Experience providing customer service training

Job Responsibilities

• Lead a team of client service representatives in providing excellent customer service to clients

• Manage the team, ensuring that customer service standards are met

• Provide feedback and coaching to team members

• Resolve customer service issues

• Respond to customer inquiries

• Provide customer service training to team members