Client Services Support Ii Jobs in Ohio , Employment

Are you looking for an exciting opportunity to use your customer service skills to make a difference? We are seeking a Client Services Support II to join our team and provide exceptional service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing support to ensure customer satisfaction. If you are passionate about providing excellent customer service and have the skills to back it up, then this is the perfect job for you!

Overview Client Services Support II is a customer service role that provides technical support and assistance to clients. This role is responsible for troubleshooting and resolving customer inquiries, providing technical advice, and ensuring customer satisfaction. Detailed Job Description Client Services Support II is responsible for providing technical support and assistance to clients. This includes troubleshooting and resolving customer inquiries, providing technical advice, and ensuring customer satisfaction. The role requires excellent customer service skills, strong problem-solving abilities, and the ability to work independently. The individual must be able to communicate effectively with clients and other team members. Job Skills Required

• Excellent customer service skills

• Strong problem-solving abilities

• Ability to work independently

• Ability to communicate effectively with clients and other team members

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Knowledge of customer service software

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• At least two years of experience in customer service or technical support

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Knowledge of customer service software

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Knowledge of customer service software

• Knowledge of troubleshooting techniques

Job Experience

• At least two years of experience in customer service or technical support

Job Responsibilities

• Troubleshoot and resolve customer inquiries

• Provide technical advice and assistance

• Ensure customer satisfaction

• Communicate effectively with clients and other team members

• Monitor customer service software for any issues

• Update customer service software with any changes or updates