Client Service Lead Jobs in Washington , Employment

Are you looking for a role that combines your customer service and leadership skills? We have the perfect opportunity for you! We are looking for a Client Service Lead to join our team and provide exceptional customer service to our clients. As the Client Service Lead, you will be responsible for managing customer relationships, resolving customer issues, and leading a team of customer service representatives. If you are a customer service professional with strong leadership skills, we want to hear from you!

Overview:

The Client Service Lead is responsible for providing exceptional customer service to clients and ensuring that all client needs are met. The Client Service Lead is the primary point of contact for clients and is responsible for managing client relationships, resolving customer issues, and providing support to the team.

Detailed Job Description:

The Client Service Lead is responsible for providing exceptional customer service to clients and ensuring that all client needs are met. The Client Service Lead will be the primary point of contact for clients and will be responsible for managing client relationships, resolving customer issues, and providing support to the team. The Client Service Lead will be responsible for developing and maintaining relationships with clients, understanding their needs, and providing solutions that meet their needs. The Client Service Lead will also be responsible for providing training and support to the team, ensuring that all customer service standards are met, and providing feedback to the team on customer service performance.

What is Client Service Lead Job Skills Required?

• Excellent customer service skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Ability to manage multiple tasks and prioritize effectively

• Ability to problem solve and think critically

• Knowledge of customer service principles and practices

• Knowledge of customer relationship management (CRM) systems

What is Client Service Lead Job Qualifications?

• Bachelor’s degree in a related field

• At least 3 years of customer service experience

• Experience in a customer service leadership role

• Knowledge of customer service principles and practices

• Knowledge of customer relationship management (CRM) systems

What is Client Service Lead Job Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of customer relationship management (CRM) systems

• Knowledge of customer service software and tools

• Knowledge of customer service best practices

What is Client Service Lead Job Experience?

• At least 3 years of customer service experience

• Experience in a customer service leadership role

• Experience in managing customer relationships

What is Client Service Lead Job Responsibilities?

• Develop and maintain relationships with clients

• Understand client needs and provide solutions that meet their needs

• Provide training and support to the team

• Ensure that all customer service standards are met

• Provide feedback to the team on customer service performance

• Resolve customer issues and complaints in a timely manner

• Monitor customer service performance and provide reports to management

• Manage customer data and ensure accuracy of information