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Client Engagement Representative Jobs in Maryland

Client Support Representative Jobs
By SAVANT At Towson, MD, United States
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Are you looking for an exciting opportunity to engage with clients and help them reach their goals? We are looking for a Client Engagement Representative to join our team! As a Client Engagement Representative, you will be responsible for building relationships with clients, providing customer service, and helping them achieve their desired outcomes. If you have excellent communication skills, a passion for customer service, and a desire to make a difference, then this is the job for you!

Overview:

A Client Engagement Representative is responsible for providing excellent customer service and building relationships with clients. They are the primary point of contact for clients and must be able to handle inquiries, provide solutions, and ensure customer satisfaction. They must be able to effectively communicate with clients and understand their needs.

Detailed Job Description:

The Client Engagement Representative is responsible for providing excellent customer service and building relationships with clients. They will be the primary point of contact for clients and must be able to handle inquiries, provide solutions, and ensure customer satisfaction. They must be able to effectively communicate with clients and understand their needs. They must be able to identify customer needs and provide solutions that meet those needs. They must be able to handle customer complaints and resolve them in a timely manner. They must be able to maintain accurate records of customer interactions and provide feedback to management.

What is Client Engagement Representative Job Skills Required?

• Excellent customer service skills
• Excellent communication skills
• Ability to build relationships with clients
• Ability to identify customer needs and provide solutions
• Ability to handle customer complaints and resolve them in a timely manner
• Ability to maintain accurate records of customer interactions
• Ability to provide feedback to management

What is Client Engagement Representative Job Qualifications?

• Bachelor’s degree in a related field
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management systems
• Proficiency in Microsoft Office Suite

What is Client Engagement Representative Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management systems
• Knowledge of customer service software

What is Client Engagement Representative Job Experience?

• Previous customer service experience
• Experience in a customer service role

What is Client Engagement Representative Job Responsibilities?

• Provide excellent customer service and build relationships with clients
• Handle inquiries, provide solutions, and ensure customer satisfaction
• Identify customer needs and provide solutions that meet those needs
• Handle customer complaints and resolve them in a timely manner
• Maintain accurate records of customer interactions
• Provide feedback to management