Claims Customer Experience Manager Jobs in Minnesota

Reviews and approves human resource recommendations and conducts performance management

Responsible for working in the workforce management system, such as forecasting call volume and scheduling staff

Manages working relationships with other company and department functions in alignment with Delta Dental of Wisconsin’s values

Ensure all tools, processes and procedures for customer service and claims processing are properly documented within the online knowledge base

Train and provide instruction to new team members on customer experience and claims processing transactions

Keep abreast of industry knowledge of contact center technologies and practices