Support Analyst Jobs
By Motion Recruitment At Philadelphia, PA, United States
Maintains and report on individual and team metrics on ServiceNow and maintains service knowledgebase
Manages current queues and defines new queues to insure accurate categorization and assignment of issues
Strong knowledge of hardware and software troubleshooting solutions
Strong knowledge of IP based solutions
Knowledge of support databases and call tracking systems
This opening is a year long contract position, with the opportunity for extension or conversion

Are you looking for a rewarding career where you can make a difference in the lives of families? Become a Child Support Analyst and help ensure that children receive the financial support they need and deserve!

Overview Child Support Analysts are responsible for ensuring that families receive the financial support they need to provide for their children. They work with parents, employers, and government agencies to ensure that child support payments are made on time and in full. They also provide guidance and assistance to families in understanding their rights and responsibilities under the law. Detailed Job Description Child Support Analysts are responsible for managing and administering child support cases. This includes working with parents, employers, and government agencies to ensure that child support payments are made on time and in full. They must also provide guidance and assistance to families in understanding their rights and responsibilities under the law. They must be able to interpret and apply state and federal laws and regulations related to child support. They must also be able to investigate and resolve cases involving non-payment or underpayment of child support. Job Skills Required
• Knowledge of state and federal laws and regulations related to child support
• Excellent communication and interpersonal skills
• Ability to interpret and apply laws and regulations
• Ability to investigate and resolve cases
• Ability to work with a variety of people
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple cases simultaneously
Job Qualifications
• Bachelor’s degree in social work, psychology, or a related field
• At least two years of experience in a related field
• Knowledge of state and federal laws and regulations related to child support
• Ability to interpret and apply laws and regulations
• Excellent communication and interpersonal skills
Job Knowledge
• Knowledge of state and federal laws and regulations related to child support
• Knowledge of family dynamics and dynamics of child support cases
• Knowledge of investigative techniques and procedures
• Knowledge of computer systems and software related to child support
Job Experience
• At least two years of experience in a related field
• Experience working with families and children
• Experience working with employers and government agencies
• Experience in investigative techniques and procedures
Job Responsibilities
• Manage and administer child support cases
• Work with parents, employers, and government agencies to ensure that child support payments are made on time and in full
• Provide guidance and assistance to families in understanding their rights and responsibilities under the law
• Interpret and apply state and federal laws and regulations related to child support
• Investigate and resolve cases involving non-payment or under