Chat Specialists Jobs in Idaho , Employment

Do you have a passion for helping people? Are you looking for a job that allows you to use your communication skills to make a difference? We are looking for Chat Specialists to join our team and provide exceptional customer service to our customers. If you are looking for an exciting and rewarding career, this is the job for you!

Overview Chat Specialists are customer service professionals who provide support to customers through online chat platforms. They are responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to customers. Detailed Job Description Chat Specialists are responsible for responding to customer inquiries and resolving customer issues in a timely and professional manner. They must be able to communicate effectively with customers through online chat platforms, as well as provide helpful information and resources. Chat Specialists must also be able to troubleshoot technical issues and provide solutions to customers. Job Skills Required

• Excellent written and verbal communication skills

• Ability to multitask and prioritize tasks

• Knowledge of customer service principles and practices

• Proficiency in using online chat platforms

• Ability to troubleshoot technical issues

• Knowledge of customer service software

• Ability to remain calm and professional in stressful situations

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Knowledge of customer service principles and practices

• Proficiency in using online chat platforms

• Ability to troubleshoot technical issues

• Knowledge of customer service software

Job Knowledge

• Knowledge of customer service principles and practices

• Proficiency in using online chat platforms

• Ability to troubleshoot technical issues

• Knowledge of customer service software

• Knowledge of customer service best practices

Job Experience

• Previous customer service experience

• Experience using online chat platforms

• Experience troubleshooting technical issues

• Experience using customer service software

Job Responsibilities

• Respond to customer inquiries and resolve customer issues in a timely and professional manner

• Provide helpful information and resources to customers

• Troubleshoot technical issues and provide solutions to customers

• Follow up with customers to ensure their satisfaction

• Monitor customer feedback and provide feedback to management

• Maintain customer service records and update customer information as needed

• Adhere to customer service policies and procedures